Error 1009 in vSphere Web Client

An error that frequently comes up in the vSphere Web Client is Error 1009. This issue occurs in vCenter Server 5.1, 5.5, and 6.0 when navigating through inventory. Typically when this error message pops up you have to refresh your entire session. This issue is almost always caused by cached objects with bad references. These cached objects are stored in the SerenityDB folder under the users name, if by chance any of the cached objects are deleted, but the cache still exists, you get bad Object ID references which will crash the web client.

In order to resolve this issue, you will need to clear the cache by performing the following steps.

Note: It’s always best practice to backup these folders before deleting them.

Windows based vCenter Server 5.x

Step 1. Stop the vSphere Web Client Service

Step 2. Delete the contents of the folders below.

C:\programdata\vmware\vSphere Web Client\SerenityDB\serenity

Step 3. Start the vSphere Web Client Service

Windows based vCenter Server 6.x

Step 1. Stop the vSphere Web Client Service

# cd C:\Program Files\VMware\vCenter Server\bin
# service-control --stop vspherewebclientsvc

Step 2. Delete the contents of the folders below.

C:\programdata\vmware\vCenterServer\data\vSphere Web Client\SerenityDB\serenity

Step 3. Start the vSphere Web Client Service

service-control --start vspherewebclientsvc 

vCenter Server Appliance 5.x

Step 1. Stop the vSphere Web Client Service

# service vsphere-client stop

Step 2. Remove the Contents

# rm -rf /etc/vmware-vsphere-client/SerenityDB/serenity/*

Step 3. Start the vSphere Web Client Service

# service vsphere-client start

vCenter Server Appliance 6.x

Step 1. Stop the vSphere Web Client Service

# service vsphere-client stop

Step 2. Remove the Contents

# rm -rf /storage/vsphere-client/SerenityDB/serenity/*

Step 3. Start the vSphere Web Client Service

# service vsphere-client start

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